Terms of Service for Coco Studio Collective
Effective Date:18/2/2025
Welcome to Coco Studio! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, placing an order, or purchasing products from us, you agree to abide by these Terms and Conditions. Please read them carefully.
1. General Information
Coco Studio is an online retailer specializing in baby and children's clothing. We are committed to offering quality products for your little ones, providing a seamless shopping experience, and ensuring your satisfaction.
By accessing our website and placing an order, you acknowledge and accept these Terms. If you do not agree with these Terms, please do not use our website or place an order.
2. Account Registration
To use certain features of our website, you may be required to create an account. When registering, you agree to provide accurate, complete, and up-to-date information. It is your responsibility to maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
You are solely responsible for all activities that occur under your account.
3. Product Availability & Pricing
We strive to keep our product listings accurate and up to date. However, we cannot guarantee the availability of all products at all times. Prices are subject to change without notice, and we reserve the right to correct any errors in pricing, product descriptions, or other details.
All prices listed on our website are in MYR, unless otherwise noted. Taxes, shipping fees, and other charges may apply to your order and will be indicated at checkout.
4. Order Process
When you place an order, you will receive an email confirming that we have received your order. This email does not constitute an acceptance of your order. Acceptance of your order occurs only when we ship your items.
If we are unable to fulfill your order for any reason (e.g., product is out of stock, payment issues), we will notify you promptly and offer you a full refund or an alternative.
5. Shipping & Delivery
We strive to fulfill and ship your order promptly. Shipping times and fees will vary based on your location and the shipping method you choose at checkout. While we aim to meet the estimated delivery times, we are not responsible for delays caused by third-party carriers or other factors beyond our control.
Please ensure that the shipping address provided is accurate. We are not responsible for packages that are lost, delayed, or delivered to an incorrect address due to incorrect or incomplete information provided by you.
6. Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges. All sales are final. Please carefully review your order before completing the purchase.
If you receive a damaged or defective item, please contact our customer service team at 0182106699/0177591422 within 3 days of receiving your order, and we will assist you with resolving the issue. In such cases, we may offer a replacement or refund at our discretion.
We strongly encourage you to verify sizing and product details before purchasing to ensure that the items meet your needs.
7. Refunds
Refunds are only issued in cases where we are at fault, such as when an incorrect or defective item is shipped. If you believe your order contains an error or damaged goods, please contact our customer service team at 0182106699/0177591422 within 3 days of receiving your order. We will review your case and, if applicable, offer a replacement or refund for the affected item.
Please note that we do not offer refunds for reasons such as incorrect sizing or change of mind.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our website, you consent to the practices described in our Privacy Policy.
9. Intellectual Property
All content on our website, including text, images, logos, product designs, and trademarks, are the intellectual property of Coco Studio and are protected by copyright, trademark, and other laws. You may not use, copy, or distribute any content from our website without prior written consent.
10. Prohibited Activities
By using our website, you agree not to:
- Violate any laws or regulations.
- Use the website for any unlawful or fraudulent activities.
- Attempt to interfere with or disrupt the operation of our website or servers.
- Use any automated system, including bots or scrapers, to access our website without permission.
11. Limitation of Liability
To the fullest extent permitted by law, Coco Studio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount paid for the product(s) in question.
12. Indemnification
You agree to indemnify, defend, and hold harmless Coco Studio, its affiliates, officers, employees, and agents from any claim, liability, loss, or damage (including legal fees) arising from your use of the website, your violation of these Terms, or any breach of your representations and warranties.
13. Changes to Terms of Service
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms will be resolved in the courts located in Johor.
15. Contact Us
If you have any questions or concerns about these Terms, our products, or your order, please contact us at:
Email: cocostudiocollective@gmail.com
Phone: 0182106699
Address:33, Jalan Horizon Perdana 5, Bukit Horizon, 79100 Iskandar Puteri, Johor
Thank you for shopping at Coco Studio!