Privacy Policy for Coco Studio
Effective Date:18/2/2025
At Coco Studio, we value the privacy of our customers and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website and make purchases from our online store. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information from you when you visit our website, create an account, make a purchase, or contact us for customer support. The information we collect includes, but is not limited to:
- Personal Information: Name, email address, shipping address, billing address, phone number.
- Payment Information: Credit card details, billing information (processed securely via trusted payment processors).
- Website Usage Data: IP address, browser type, device information, and browsing activity on our website.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping, billing, and communication regarding your purchases.
- Customer Support: To respond to inquiries, assist with returns or exchanges, and provide customer service.
- Marketing Communications: To send you promotional emails, offers, and updates about new products, services, and special promotions. You can opt out of marketing communications at any time.
- Website Improvement: To analyze website traffic, enhance user experience, and improve the functionality of our site.
- Legal Compliance: To comply with legal obligations or resolve disputes.
3. How We Protect Your Information
We take the security of your personal information seriously and use industry-standard security measures to protect it. We employ secure encryption technologies (such as SSL) to protect sensitive data during transmission. Your payment details are processed through trusted third-party payment processors, and we do not store your credit card information.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. A cookie is a small file stored on your device that allows us to recognize you when you return to our website.
You can control cookie settings through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
5. Sharing Your Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to perform tasks necessary to our operations, such as payment processing, shipping, and email marketing. These service providers are required to protect your information and use it only for the purposes for which it was shared.
We may also disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
6. Your Rights and Choices
As a user, you have the following rights regarding your personal information:
- Access and Correction: You have the right to access and update your personal information held by us.
- Opt-out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Request Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
If you wish to exercise any of these rights, please contact us at [insert contact email].
7. Children's Privacy
Coco Studio does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us:
Email: cocostudiocollective@gmail.com
Phone: 0182106699
Address: 33, Jalan Horizon Perdana 5, Bukit Horizon, 79100 Iskandar Puteri, Johor